Return and Refund Policy for AFCAT Group Inc.
Effective Date: May 21, 2024
Thank you for shopping at AFCAT Website.
If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you purchased with us.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to AFCAT Group Inc, 4520 S Buckner Blvd Suite A, Dallas, TX 75227.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by you to purchase goods from us.
- Service refers to the website.
- Website refers to AFCAT website, accessible from www.AFCATUSA.com
- You means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Your Order Rights
The deadline for cancelling an order is 24 hours from the time and date on which you submitted the order. Once the order is shipped, cancellations cannot be fulfilled.
To exercise your right of cancellation, you must inform us of your decision in writing via e-mail or calling our Customer Service Dept. You can inform us of your decision by:
Email: sales@afcatusa.com
Phone number: (469) 678-1008
We will reimburse you no later than 14 days from the day on which we receive the cancellation request. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 90 days.
The goods are in the original packaging.
The following goods cannot be returned:
- The supply of goods is made to your specifications or clearly personalized.
- The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
- We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
- Only regular priced goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. Returned goods will incur a restocking fee of 15% of all item costs.
You should send the goods at the following address:
4520 S Buckner Blvd Suite A,
Dallas, TX 75227
USA
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: sales@afcatusa.com
By phone number: (469) 678-1008
